Get in Touch With Us
This page explains how to contact the Non Gamstop Casinos editorial team, what we can help with, and what we can't. We publish research-based guides to casinos not on GAMSTOP for readers in Great Britain, so most messages concern our content: a fact that looks out of date, a question about how we assess a casino, or an idea for a guide.
We are an independent information site, not a casino. We don't run player accounts, hold your money or make decisions on withdrawals. If your question is about an account, the sections below show who to speak to instead.
How to reach the editorial team
Use the contact route shown on this page or in the site footer, and put the topic in your subject line. A clear subject helps us send your message to the right person. We don't publish a phone number or live chat, and we won't ask you for a password, card number or other sensitive account details by email.
We aim to read every message. We can't promise a set reply time, and some messages, such as general praise, may not need a reply.
What you can contact us about
- Corrections. If a bonus term, payment method, limit or licence detail looks wrong, tell us. Please include the page, the statement and, ideally, where you saw different information.
- Out-of-date offers. Casino promotions change often. Our facts are checked as of 1 October 2026, and offers may have changed since. Always read the casino's own terms before you deposit.
- Questions about our reviews. We can explain how a page was put together, including how our list of trusted non GamStop casinos is assessed.
- Topic suggestions. Tell us what you would like explained, such as wagering requirements, withdrawal checks or payment fees.
- Business and partnership enquiries. Introduce your organisation and what you have in mind. Commercial relationships do not decide our rankings, and commission can't buy position.
What we can't help with
We can't resolve disputes with a casino, recover deposits, reverse a closed account or speed up a withdrawal. We also can't confirm what is happening on your account.
| Your issue | Where to go first |
|---|---|
| Withdrawal delay or bonus dispute | The casino's customer support, then its formal complaints procedure if one is published |
| Identity or source-of-funds checks | The casino's support team, which should say which documents it needs |
| Concern about a licence | The licensing body named in the casino's footer and terms, which you can check on that body's own register |
| Gambling feels out of control | GamCare, the UK support organisation, or your GP |
| Wanting to block gambling | GAMSTOP for UK-licensed sites, plus gambling blocking software on your devices |
Casinos and brands mentioned on this site
Our top picks currently include Betmica, Kikibet and Betninja, along with others on the ranked list. If you contact us about one of them, please say which one and what you read. We can look again at what we wrote. We can't speak for the operator or tell you how it will treat your account.
Remember that casinos not on GAMSTOP are generally licensed outside Great Britain, so UK Gambling Commission protections may not apply to them. Accepting British players is not the same as being authorised to serve them under UK rules. That affects where you can complain and what recourse you have, so read the licence and complaints details before you sign up.
Getting help with gambling
If you are worried about your gambling, or someone else's, please tell us in your message and we will point you to support. You don't have to wait for us. GamCare offers confidential help in the UK, and GAMSTOP lets you self-exclude from UK-licensed operators. Deposit and loss limits, where a casino offers them, can also help. Gambling is for adults aged 18 and over. It should never be treated as a source of income or a way out of money problems.
What to include in your message
- The page or casino you are asking about.
- What you read and what you think is wrong or unclear.
- Any link or screenshot of the casino's own terms, with personal details removed.
- The date you saw it, since offers change.
Our promise on corrections
When a reader shows us an error, we check it against the casino's published terms or the regulator's records and update the page where it is confirmed. Where we can't verify something, we say so rather than guess. Thank you for helping keep Non Gamstop Casinos accurate.